Shipping ;

If needed urgently please check with us first

Prices will vary depending on delivery location, and additional charges may be assessed to the order for remote or difficult to access locations that require special attention.

Please contact us to findout the correct charge for your postcode.

If we have your chosen furniture in stock then we can deliver it to you within 2 to 4 weeks. We do not use commercial courier companies but special trained staff who know how to handle delicate furniture, will phone you and give you delivery date as soon as they can.

If your chosen furniture is Bespoke order then this can result in an extended lead time so please ask before you purchase.

To check stock availability please send us message and we will be more than happy to assist you as we do have items which is not listed yet but we can list with buy it now for you.

Delivery lead time might vary depending on the products. Our on-demand production model makes it vary from 6 to 18 weeks on an average, also depending on the quantity of orders and on the vessel availability. This is only an average estimation, and some delivery can take longer, or on the opposite be delivered much faster.

All delivery estimation given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes.

Elire Homes also provides customers with a live tracking with email enables them to track their order progress. We try our best to make this tracking tool as accurate as possible with the information we have in hand.

Depending on the items weight, size and quantity, different carriers and services might be proceeding to your order delivery. In all cases, you will be advised of the delivery day and given a chance to try to rearrange delivery if the time is not convenient for you. In some specific cases, mainly related to larger items, we will offer premium service for which the carrier will contact you and set up a mutually agreed upon delivery time.

Payment;

We can accept payments via paypal, bankers draft, cheque and bank transfer into our business account.

The sale will be submitted for processing as soon as you made the payment. You will then receive an email from us to confirm the sale, availability of the product, and expected average delivery date. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

Choosing the right furniture for your home is an informed decision – take your time to get it right. Sometimes you just need to think about it. Here are your options:

Add the item to your basket

Add it to a Watch List (You can come back and complete your purchase later)

Contact us via whatsapp. We are here to help.

Return Policy & Procedure;

How to proceed to a return?

Please open and check your order the day of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.

If the delivered item does not fit your order, is damaged or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. Elire Homes must be notified of damages within 30 days of delivery. We may ask you to send us a photo of the damage for our records and to assist us in taking corrective action. We will require you to return the item with care, as it might be necessary to return it to the manufacturer.

You must check all parts of every item for damage prior to assembly. Please include your customer order details with the package, as these are necessary for proceeding to a return. Once received, the items will be checked and our customer service will contact you to advise you of the possible replacement or refund.

Concerning unwanted goods, if you change your mind for any reason and you wish to return your purchase you must notify us within 7 days of receipt by contacting our Customer Service team via our contact us page. You have a duty of care for the product during the cancellation period, which includes being in the original, unmarked and undamaged packaging, or in a good enough quality transport packaging in order to avoid any damage during the transport back to our warehouse. Items must not have been used or assembled in any way.