Description of products
All products available for purchase are described on their specific product page on our website. We always try to represent as accurately as possible every characteristic of the products via photography and copy points provided by suppliers or manufacturers of the products.
We have a policy of continuous product development so as to provide you what we consider the best product at the best price, and thus reserve the right to amend the specifications of products, their price, packaging and any service associated at any time, without prior notice. Before ordering, we thus invite you to have a close look to the product description and characteristics: we choose them with care in order to provide you with the nicest offer in the market, but every product is different and you have to make it yours.
We do our best efforts to provide you with the best images and description, but unfortunately cannot guarantee that colors and details in website image are accurate representations of the product, and sizes might in some cases be approximate.
Even if not always mentioned, some self-assembly may be required on certain products.
Natural material products and care instructions
Some furniture is made from quality natural wood. Some woods will mellow with age and exposure to sunlight. Leather goods are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.
We might provide our customers with our personal advices about how to handle and take care of their products, but in any cases we advise you to pay close attention to them and treat them with care.
The products displayed on our website are in sales for a specific sales period that is clearly notified on the product page. Nonetheless, so as to give you access to the best possible choice of products, the popular ones might be promoted for extended period of time. During the whole sales period process, we do group orders together. Consolidating orders enables us to bring you the best possible price and enables manufacturers to order and process best quality raw material at affordable rate.Our very specific made to order manufacturing model supposes that most of the products might be ordered to the supplier after the end of sales period. The purchased products are manufactured after the order has been placed and after the sales period has expired. This is our very personal way of bringing you the best possible price for the best possible product.
If ever order might be delayed or could not be placed to the factory, for any reason (lack of interest and of orders, for the product manufacturing process trouble, quality control issue, or other quality or manufacturing issues), we would do our best to advise you of it. If ever our selected manufacturer was finally decided unable to produce a specific product matching our quality standards, we would remove it as fast as possible from our website. Would you have any order for that specific product placed before, you would be notified by email and reimbursed in full for the specific item that would be cancelled.
We try our best to indicate the best comparable prices for each specific product. These comparison prices refer to market prices benchmarked for identical or comparable items. They are only estimated prices, and always depend on quality of raw material used, attention paid to the finishing of the products, retailing location and other issues.
Would you have any question or remark, please do not hesitate to contact us .
PricesAll prices are in United States Dollars ($), and are payable in United States Dollars ($), plus any applicable taxes. These do not include any delivery costs in the United States of America and other parts of the world, or possible special or extra charge. These additional prices will be added upon checkout and appear your order confirmation page.
Purchase of productsYour order represents an offer to us to purchase a product which is accepted by us when we send an email order confirmation to you. Any products on the same order which we have not confirmed in a order confirmation email do not form part of that contract. The company shall under no circumstances be held liable for any losses special to the particular circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property or wasted expenditure.
Orders are placed and received exclusively via the Internet and processed by Bespoke-Furniture.ca
Before ordering from us, it is of your responsibility to check and determine your full ability to receive the products. This includes ensuring that the product ordered will pass freely through into your room of choice, and that they fit in that room, transport issue from the front door to your flat or room, stairs and door issues, and any other issue that could make the delivery more complicated or impossible to process.
All information asked must be answered with appropriate care. We will not be responsible for missed delivery because of wrong delivery address, inappropriate phone number. All additional charges or costs due to delivery complications or missed delivery would thus be added to your order invoice.
You have the possibility to cancel your order anytime before the order is confirmed. We would then refund you the amount paid for the product excepted possible handling and logistic costs. You are entitled to receive a 7 days cancellation period from the day after you receive the goods.You have to pay the cost of returning the goods. Would you like to ask for a change in the delivery address, notify change in a phone number, any other special requirements, please contact us . Any change to the order contract will have to be approved by SS North America, LLC before any confirmation. We would then advise you of it can be done, and what would be the changes and possible additional costs.
We can accept payments via bankers draft, cheque and bank transfer into our business account.
The sale will be submitted for processing as soon as you made the payment. You will then receive an email from us to confirm the sale, availability of the product, and expected average delivery date.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
Delivery lead time might vary depending on the products. Our on-demand production model makes it vary from 12 to 18 weeks on an average, also depending on the quantity of orders and on the vessel availability. This is only an average estimation, and some delivery can take longer, or on the opposite be delivered much faster. All delivery estimation given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes. SS North America, LLC also provides customers with a live tracking with email enables them to track their order progress. We try our best to make this tracking tool as accurate as possible with the information we have in hand.
Depending on the items weight, size and quantity, different carriers and services might be proceeding to your order delivery. In all cases, you will be advised of the delivery day and given a chance to try to rearrange delivery if the time is not convenient for you. In some specific cases, mainly related to larger items, we will offer premium service for which the carrier will contact you and set up a mutually agreed upon delivery time.
Return Policy & Procedure
How to proceed to a return?
Please open and check your order the day of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
If the delivered item does not fit your order, is damaged or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. SS North America, LLC must be notified of damages within 24 hours of delivery. We may ask you to send us a photo of the damage for our records and to assist us in taking corrective action. We will require you to return the item with care, as it might be necessary to return it to the manufacturer. You must check all parts of every item for damage prior to assembly. Please include your customer order details with the package, as these are necessary for proceeding to a return. Once received, the items will be checked and our customer service will contact you to advise you of the possible replacement or refund.
Concerning unwanted goods, if you change your mind for any reason and you wish to return your purchase you must notify us within 7 days of receipt by contacting our Customer Service team via our contact us page. You have a duty of care for the product during the cancellation period, which includes being in the original, unmarked and undamaged packaging, or in a good enough quality transport packaging in order to avoid any damage during the transport back to our warehouse. Items must not have been used or assembled in any way.
SS North America, LLC retains the right to refuse a refund on any item not deemed to be resaleable. Returns cannot be accepted once the assembly process has begun.
We do not offer a free returns service, and do not refund the return postage cost or the original delivery charge. We do not offer a free collection service, and do not accept responsibility for items lost or damaged in transit back to us. As a general rule smaller parcels will need to be repackaged in original or like package and brought to a shipping facility. For a larger, heavier item, we will have our delivery service contact you and arrange for pick up of the item. We suggest keeping the original packaging materials until you are certain you like the item and it is free from any transit damage. Items returned must arrive in perfect condition, including the packaging, so please ensure that they are packed well. For larger items, we retain the right to charge an extra re-stocking fee of 25% for items that are returned to our distribution centre when the cancellation happens more than 7 days after reception of the items.
Sometimes when you agree to do purchase from us we will ask you to put some money down to secure the item. This is usually known as a deposit. It means that you are entering into a legally binding contract, with us, for the goods.
It is a sign of good faith that you have agreed to make a purchase. If you change your mind for whatever reason we will not have to give you your deposit back. It does not matter how good your reasons are – loss of job or bereavement for example.
We reserve to take legal action for the money up to the full price of the goods or services ordered. This would depend on whether the goods were specifically ordered for you, or made for you, or if they were a stock item.
For example, if a bed specially made for you and you cancelled because you changed your mind, you would be liable for the cost of the bed if it could not be sold to someone else.
Storage fees may be charged if items are left for more then 90 days
When we item is arrived in our warehouse, we assume the buyer will be paying/arranging for shipment very shortly. We never have enough room to store items not yet sold, let alone sold items (and we really don’t want to be in the business of storing items). Items that are left at our facility are continually in the way and are subject to damage and degradation as they get moved around to make way for ongoing activity.
Items where shipping arrangements and payment have not been made within 90 days of the arrival date (even though the item itself has been paid for) are subject to a daily storage fee unless prior arrangements have been made and documented by e-mail. The fee for small, hand-held size items is £1 per day. The fee for items that ship on a pallet is £5 per day. The size of over 1 qubicmeter may be subject to storage fees of as much as £20 per day.
The buyer forfeits the item and any payments made when the fees reach the sale price of the item or at 120 days, whichever comes first. No money will be returned for forfeited items. Items are subject to re-listing immediately upon forfeiture.
For items that have incurred storage fees, electronic payment of the fees due or cash will be required for the item to be shipped.
If you think you may have reason for delayed pickup, contact us in advance to get an estimate of the cost.
We hate to have to institute this policy but unclaimed items are consuming our precious limited storage space that we have to pay dearly for.